Privacy Policy — Pulsenet

1. Who We Are

Pulsenet is an AI consultancy based at 22 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia. We provide AI workflow optimisation, data engineering, and AI governance advisory services to organisations primarily operating in Malaysia.

For the purposes of Malaysia's Personal Data Protection Act 2010 (PDPA), Pulsenet is the data processor and, where applicable, the data user in relation to personal data processed in the course of our website and business operations.

If you have questions about how we handle your data, you can reach us at [email protected] or by post at the address above.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

Contact form submissions: name, email address, phone number (if provided), and the content of your message.
Email and phone enquiries: contact details and the substance of communications sent to us directly.
Client onboarding: business contact information, job title, company name, and information needed to fulfil the scope of work.
Website analytics: anonymised usage data including pages visited, browser type, approximate geographic region, and session duration, collected through analytics tools.
Cookies: see our Cookie Policy for full details on what cookies we use and what they collect.

We do not collect sensitive personal data (as defined under the PDPA) through this website.

3. How We Use Your Personal Data

We use personal data collected through this website and our business operations for the following purposes:

Responding to enquiries and requests for information about our services.
Scoping, delivering, and following up on consultancy engagements.
Sending relevant information about our services where you have expressed interest — we do not send unsolicited marketing communications.
Improving the performance and usability of this website.
Meeting our legal, contractual, and regulatory obligations.

We do not use personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Under the PDPA, we process personal data on the following grounds:

Consent: where you have submitted a contact form or ticked a consent option on this website.
Contractual necessity: where processing is necessary to fulfil a consultancy engagement you have entered into with us.
Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries and maintaining client relationships, and these interests are not overridden by your rights and interests.
Legal obligation: where we are required to process data to comply with applicable law.

5. How We Store and Protect Your Data

We store personal data on systems hosted within Malaysia or with providers that maintain adequate data protection standards equivalent to those required under Malaysian law. Access to personal data is restricted to Pulsenet staff who require it to fulfil their roles.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. However, no transmission of data over the internet can be fully secure, and we cannot guarantee absolute security.

We do not retain personal data longer than is necessary for the purpose for which it was collected. Client engagement data is typically retained for seven years following the close of an engagement for accounting and legal purposes.

6. Sharing Your Personal Data

We do not sell personal data to third parties under any circumstances.

We may share personal data with:

Service providers: third-party providers who support our operations (e.g., email platform, analytics provider), under contractual agreements that require them to handle data appropriately.
Legal authorities: where we are required to do so by law, court order, or other legal process.
Professional advisers: lawyers, accountants, or auditors where necessary, under duties of confidentiality.

We do not transfer personal data outside Malaysia except where required by the nature of a service provider's infrastructure, in which case we ensure appropriate safeguards are in place.

7. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by Pulsenet:

Right of access: you may request a copy of the personal data we hold about you.
Right of correction: you may request that inaccurate or incomplete personal data be corrected.
Right to withdraw consent: where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Right to prevent processing for direct marketing: you may instruct us to stop processing your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timelines required under applicable law.

8. Cookies

This website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full information about the cookies we use, their purpose, and how you can manage your preferences.

9. Third-Party Links

This website may contain links to third-party websites. This Privacy Policy applies only to this website and our business operations. We are not responsible for the privacy practices of other websites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of this website after an update constitutes acceptance of the revised policy.

11. Contact and Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected] or by post to 22 Jalan SS 15/4, 47500 Subang Jaya, Selangor, Malaysia.

If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.